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Hotel- Accommodation Operations

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Standard Rooms, Vip Rooms, Guest’S Special Requests

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1. The standard room of a hotel should have –
Overlooking balcony Attach kitchen Sofa cum bed Queen size bed
2. A refrigerator in a hotel standard room containing a selection of drinks is known as –
Ice box Mini bar Decanter Closet
3. The size of a standard double room in 4/3 star hotel is ________________.
200 square feet 180 square feet 140 square feet 45 square feet
4. Which of the following statement is correct ?
Standard rooms are the most expensive rooms in the hotel Standard rooms and suite rooms features are almost same Bathroom amenities are not provided in the standard rooms Standard rooms are preferred by short-term guest
5. Handling mini-bar in rooms is the responsibility of –
Housekeeping department Room service Restaurant Banquet
6. A living room of a suite is basically ________________ .
Space for cooking Place for sleeping A second conversational area Luggage keeping area
7. Multiple couches and several chairs are available in -
Large living room Tiny living room Medium living room Small living room
8. The size of a medium living room area is ____________ .
210 square feet 300 square feet 216 square feet 220 square feet
9. The exterior part of a living room sofa set should be made with -
Cotton Leather Foam Rubber
10. ________________ is used for relaxation, meditation in the living room .
Luxurious Rug Luxury Ottoman Side Table Chaise Lounge
11. The guests who are treated with extra attention, is called -
No – show guest SPATT Regular guest Blacklisted guest
12. ________________ is fully stocked with dry fruits, soft beverages, alcoholic beverages in the occupied room.
Wardrobe Safety locker Mini bar Wall racks
13. Which of the followings are not bathroom supplies ?
After shower gel, shower cap Dental Kit, tissue box Hair dryer, towel Laundry bag, hanger
14. A VIP amenities voucher is issued by a -
Information assistant Receptionist Reservation agent Lobby manager
15. Card in the hotel rooms which is generally used for promotional purpose is known as -
Tent card DND card Key card Menu card
16. Special Guest requests
Always Chargeable Never Chargeable Some requests may be chargeable Depends on who the guest is
17. Special guest requests are generally forwarded to
Floor Supervisor Executive Housekeeper Lobby Executive None of the above
18. One example of an item a guest may request is
Earphones Jewellery An adaptor None of the above
19. Special guest requests are also recorded in
Log Book Guest account Registration card All the above
20. Most of the items which are requested by guests are stored
At the Housekeeping control desk At the front desk At the hotel store only None of the above