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Hotel- Accommodation Operations

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Role Of Housekeeping In Guest Satisfaction And Repeat Business

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1. Atithi Devo Bhava means
Guest is God Guest is just a tag Guest is an outsider Guests can be important
2. Empowered Staff can practise great hospitality because
Empowered staff will be paid well Empowered staff members are proud of their job and enthusiastic Empowered staff are ambitious Empowered staff members are clever.
3. A hotel is a
Commercial Establishment Charitable Organization Both a and b Social Establishment
4. To deliver positive guest experiences
Service has to be consistently good Service and hospitality have to be consistently good Product alone can deliver positive None of the above
5. To provide great hospitality, we require
Team work A good looking hotel building Designer uniforms None of the above
6. Housekeeping department is responsible for cleaning
Rooms Rooms and restaurants Rooms, public areas, back areas and the surroundings. Hotel back areas
7. Housekeeping department works
24 X 7 X 365 days only on weekdays Only when the hotel is busy Only when a room is occupied.
8. Housekeeping department plays a big role in getting repeat business
Agree Disagree Strongly Agree Strongly Disagree
9. Housekeeping department can create a very good first impression for guests
Other departments are more important. Never Sometimes Always
10. Creating tidy environments in the hotel is a pre requisite to commanding fair compensation from guests
Agree Strongly Agree Disagree Strongly Disagree
11. Lost and found articles in a hotel are kept with the
Housekeeping department Front Office department Human resources. None of the above.
12. Hotel staff uniform
has to be washed by staff at home is washed, dried and ironed at the hotel laundry
13. Timely turnaround of rooms is important
as we do now wants guests to wait for rooms a guest expects room to be ready on arrival Provides a positive guest experience All the above
14. Close coordination of HK with other departments is important
for smooth operations to provide better experience to guests To ensure HK is the best department in the hotel Only a and b are correct.
15. In achieving guest delight, housekeeping plays
no role at all a very important role Somewhat important role A small role compare to other departments.
16. HK ensures reduced cost on equipment repair
by checking and cleaning equipment regularly by bargaining with equipment supplier by using them less None of the above.
17. By keeping hotel areas clean, HK ensures
there is not much work to do there is no injury and illness there is minimal use of cleaning supplies there is cost saving
18. For a discerning traveller housekeeping standards are important
agree disagree strongly disagree strongly agree
19. Good housekeeping also boosts an employees morale and cuts down on absenteeism
agree disagree Strongly agree Strongly disagree
20. _________________ equals efficiency
Clutter Disorganisation Cleanliness None of the above