Hotel- Accommodation Operations

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1.1 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Role Of Housekeeping In Guest Satisfaction And Repeat Business
- 1.1.1 Introduction And Meaning Of Hospitality
- 1.1.2 Importance Of Housekeeping
- 1.1.3 Role Of Housekeeping
- 1.1.4 Benefits Of Housekeeping
- Role Of Housekeeping In Guest Satisfaction And Repeat Business 10 xp
1.2 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Organization Chart Of The Housekeeping Department
- 1.2.1 Organization ChartHierarchy Of A Housekeeping Department In A Small Hotel
- 1.2.2 Identifying Housekeeping Responsibilities In A Small Hotel
- 1.2.3 Personality Traits Of Housekeeping Management Personnel In A Small Hotel
- 1.2.4 Duties And Responsibilities Of Housekeeping Staff In A Small Hotel
- 1.2.5 Organization ChartHierarchy Of A Housekeeping Department In A Medium Sized Hotel
- 1.2.6 Identifying Housekeeping Responsibilities In A Medium Sized Hotel
- 1.2.7 Personality Traits Of Housekeeping Management Personnel In A Medium Hotel
- 1.2.8 Duties And Responsibilities Of Housekeeping Staff In A Medium Hotel
- 1.2.9 Organization ChartHierarchy Of A Housekeeping Department In A Large Hotel
- 1.2.10 Identifying Housekeeping Responsibilities In A Large Hotel
- 1.2.11 Personality Traits Of Housekeeping Management Personnel In A Large Hotel
- 1.2.12 Duties And Responsibilities Of Housekeeping Staff In A Large Hotel
- Organization Chart Of The Housekeeping Department 10 xp
1.3 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Layout Of The Housekeeping Department
- 1.3.1 Layout & Explanation Of A Housekeeping Department
- Layout Of The Housekeeping Department 10 xp
1.4 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Interdepartmental Relationship
- 1.4.1 Interdepartmental Relationship With Front Office, Food & Bevarage Department
- 1.4.2 Interdepartmental Relationship With Store, Purcase And H R Department
- 1.4.3 Interdepartmental Relationship With Marketing, Maintenance And Security Department
- Interdepartmental Relationship 10 xp
1.5 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Lost And Found Procedure
- 1.5.1 Lost And Found Meaning And Items
- 1.5.2 Standard Operating Procedures
- Lost And Found Procedure 10 xp
1.6 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Case Study
- Case study I: Outsourcing-Benifits to the Housekeeping Department
- Case study II: Job Satisfaction-Factors for Housekeepers in the Hotel Industry a Global Comparati
2.1 CLEANING ORGANIZATION & CLEANING AGENTS - Principles Of Cleaning, Hygiene And Safety Factors In Cleaning
- 2.1.1 Basic Principles And Standards Of Cleaning
- 2.1.2 Hygiene And Safety Factors In Cleaning
- Principles Of Cleaning, Hygiene And Safety Factors In Cleaning 10 xp
2.2 CLEANING ORGANIZATION & CLEANING AGENTS - Methods Of Organizing Cleaning
- 2.2.1 Meaning And Importance Of Cleaning
- 2.2.2 Methods Of Cleaning
- Methods Of Organizing Cleaning 10 xp
2.3 CLEANING ORGANIZATION & CLEANING AGENTS - Frequency Of Cleaning Daily, Periodic, Special
- 2.3.1 Factors Affecting Frequency Of Cleaning
- 2.3.2 Frequency Of Cleaning: Daily, Periodic, Special
- Frequency Of Cleaning Daily, Periodic, Special 10 xp
2.4 CLEANING ORGANIZATION & CLEANING AGENTS - Use And Care Of Equipment
- 2.4.1 Use And Care Of Eqiupment-Brushes, Brooms, Dry Mops
- 2.4.2 Use And Care Of Eqiupment-Wet Mops,Vacuum Cleaners, Dust Pan
- 2.4.3 Use And Care Of Equipment-Rubber Gloves, Squizzer And Sqeezee Mops
- Use And Care Of Equipment 10 xp
2.5 CLEANING ORGANIZATION & CLEANING AGENTS - Classification And Uses Of Cleaning Agents
- 2.5.1 Cleaning Agent And General Criteria For Its Selection
- 2.5.2 Classification Of Cleaning Agents
- 2.5.3 Storage Of Cleaning Agents
- 2.5.4 Control Of Cleaning Agents
- Classification And Uses Of Cleaning Agents 10 xp
2.6 CLEANING ORGANIZATION & CLEANING AGENTS - Use Of Eco-Friendly Products In Housekeeping
- 2.6.1 Use Of Eco-Friendly Products In Housekeeping
- Use Of Eco-Friendly Products In Housekeeping 10 xp
2.7 CLEANING ORGANIZATION & CLEANING AGENTS -Composition, Care And Cleaning Of Different Surfaces
- 2.7.1 Composition, Care And Cleaning Of Different Surfaces- Metals And Glass
- 2.7.2 Leather, Plastics, Ceramics, Wood
- 2.7.3 Wall And Floor Finishes
- Composition, Care And Cleaning Of Different Surfaces 10 xp
2.8 CLEANING ORGANIZATION & CLEANING AGENTS - Case Study
- Case Study I-Eco friendly Practices in a Hotel
- Case Study II-A Conceptual Evaluation of 5S model in Housekeeping
- Case Study 10 xp
3.1 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Types Of Beds And Mattresses
- 3.1.1 Varios Parts Of Beds
- 3.1.2 Classification- On The Basis Of Size
- 3.1.3 Care And Cleaning Of Beds
- 3.1.4 Mattresses, Contemporary Mattresses
- 3.1.5 Mattresses Types Popular In Hotel
- Types Of Beds And Mattresses 10 xp
3.2 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Standard Rooms, Vip Rooms, Guest’S Special Requests
- 3.2.1 Standard Room- Sizes
- 3.2.2 Living Room
- 3.2.3 Vip Room Special Amenities-Guest Room Supplies And Position
- 3.2.4 Handling Guest Special Request
- Standard Rooms, Vip Rooms, Guest’S Special Requests 10 xp
3.3 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Keys - Types Of Keys, Computerized Key Cards, Key Control
- 3.3.1 Types Of Keys Used In A Hotel
- 3.3.2 Electronic Card Keys
- 3.3.3 Key Control
- Keys - Types Of Keys, Computerized Key Cards, Key Control 10 xp
3.4 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Bed Making And Guest Room Cleaning
- 3.4.1 Preparing And Making The Bed
- 3.4.2 Sizes Of Linen
- 3.4.3 Sizes Of Beds, Type Of Beds And Beddings
- 3.4.4 Daily Cleaning Of Guest Rooms- Check Out Rooms
- 3.4.5 Occupied Rooms
- 3.4.6 Evening Service
- 3.4.7 Reporting & Follow Up Of Maintenance Tasks
- Bed Making And Guest Room Cleaning 10 xp
3.5 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Eco Friendly Practices ( Bed Sheets/Towel Replacement On Request)
- 3.5.1 Eco Friedly Practices- Bed Sheets Replacement On Request
- 3.5.2 Eco Friedly Practices-Towel Replacement On Request
- Eco Friendly Practices ( Bed Sheets/Towel Replacement On Request) 10 xp
3.6 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Case Study
- Case study I-Green Luxury - A case study of Two Green Hotels
- Case study II - Evolution of Hotel Key- From Metal key to Digital key
- Case Study 10 xp
4.1 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Reporting Staff Placement
- 4.1.1 Staffing-Records and Reports
- Reporting Staff Placement 10 xp
4.2 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT- Room Occupancy Report
- 4.2.1 Occupancy report
- 4.2.2 Room status check
- Room Occupancy Report 10 xp
4.3 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Guest Room Inspection (Safety/Security Aspects)
- 4.3.1 Guest room inspection: The process
- 4.3.2 Procedure of inspection for Bedroom
- 4.3.3 Procedure for inspection for Bathroom
- Guest Room Inspection (Safety/Security Aspects) 10 xp
4.4 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Entering Checklists, Floor Register, Work Orders, Log Sheet
- 4.4.1 Housekeeping Checklist
- 4.4.2 Hotel Room Cleaning Checklist
- 4.4.3 Hotel Bedroom Cleaning Checklist
- 4.4.4 Floor register/floor status report
- 4.4.5 Work Orders
- 4.4.6 Log Sheet
- Entering Checklists, Floor Register, Work Orders, Log Sheet 10 xp
4.5 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Lost And Found Register And Enquiry File
- 4.5.1 Lost and Found Register and Enquiry file
- 4.5.2 Maid and Housekeeper's report
- Lost And Found Register And Enquiry File 10 xp
4.6 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Handover Records
- 4.6.1 Handover Records
- Handover Records 10 xp
4.7 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Guest’S Special Requests Register
- 4.7.1 Guest special message/request register
- Guest’S Special Requests Register 10 xp
4.8 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Record Of Special Cleaning
- 4.8.1 Special cleaning and their records
- Record Of Special Cleaning 10 xp
4.9 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Call Register
- 4.9.1 Guest Call Register
- Call Register 10 xp
4.10 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Vip Lists
- 4.10.1 VIP lists
- Vip Lists 10 xp
4.11 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Butler Services
- 4.11.1 Butler Services and Responsibilities
- Butler Services 10 xp
4.12 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Case Study
- Case Study I - Guest First : The Impact of Butlers department on Guest Satisfaction
- Case Study II - Trouble in Hotel Paradise Housekeeping Department - A case Study
- Case Study 10 xp
5.1 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Linen Room And Uniform Room
- 5.1.1 The Linen and Uniform Room- Activities and Planning
- 5.1.2 The Linen and Uniform Room- Strorage and Layout
- Linen Room And Uniform Room 10 xp
5.2 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Sewing Room
- 5.2.1 Sewing room, its activities and equipments
- Sewing Room 10 xp
5.3 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Onsite And Offsite Laundry
- 5.3.1 On-site or On-Premises Lundry
- 5.3.2 Commercial & Off-site Laundry
- Onsite And Offsite Laundry 10 xp
5.4 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Flow Process And Wash Cycle
- 5.4.1 Laundry Operation and Flow Chart
- 5.4.2 Stages in Wash Cycle
- Flow Process And Wash Cycle 10 xp
5.5 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Layouts Of All Areas
- 5.5.1 Layout of the laundry: factors for designing and positioning equipment
- Layouts Of All Areas 10 xp
5.6 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Laundry Agents
- 5.6.1 Laundry Agents- types
- Laundry Agents 10 xp
5.7 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Dry Cleaning And Guest Laundry
- 5.7.1 Dry cleaning- Perchloroethylene and Tri-chloro-tri-fluoro-ethane
- Dry Cleaning And Guest Laundry 10 xp
5.8 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Stain Removal
- 5.8.1 Stain Removal- Methods
- Stain Removal 10 xp
5.9 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Budget Process
- 5.9.1 Meaning and types of budget
- 5.9.2 Expenses in Housekeeping Department
- 5.9.3 Process of Budget pLanning
- Budget Process 10 xp
5.10 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Energy And Water Conservation In House Keeping
- 5.10.1 Do's and don’t's of several departments
- 5.10.2 Water conservation-action plan, staff training, maintenance and fittings and devices
- Energy And Water Conservation In House Keeping 10 xp
5.11 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Safety Awareness And Accident Prevention
- 5.11.1 3 "E" of safety,Safety awareness & Accidental Prevention,Basic Guidelines,Action & ReportPlan
- Safety Awareness And Accident Prevention 10 xp
5.12 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING
- 5.12.1 Work shifts, advantages and steps for planning
- Planning Duty Roaster 10 xp
5.13 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Stores And Stock Control
- 5.13.1 Store- Maintenance and Housekeeping
- 5.13.2 Stock/Inventory Control
- Stores And Stock Control 10 xp
5.14 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Purchasing System
- 5.14.1 Purchasing and Stock Records: Purchasing, stages and types
- Purchasing System 10 xp
5.15 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Interior Designing
- 5.15.1 Elements of Design
- 5.15.2 Principles of Design
- Interior Designing 10 xp
5.16 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Case Study
- Case Study I - Hotel Room Cleaning: Time Study and Analysis of Influential behaviours
- Case Study II - Service Qualtiy based Analysis : Case of Housekeeping Attendants, Segara Village Hotel
- Case Study 10 xp

Hotel- Accommodation Operations

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3.2.4 Handling Guest Special Request

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