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Hotel- Accommodation Operations

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Entering Checklists, Floor Register, Work Orders, Log Sheet

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1. Housekeeping checklist is used to ensure the workplace is
Well organized Hygienic Safe and secure All of the above
2. Cleaning of refrigerator is part of
Bedroom checklist Kitchen checklist Bathroom checklist Outdoor area checklist
3. Housekeeping spend more time to clean ______________ .
Bedroom Bathroom Public area Kitchen
4. Which of the following task is the most common in every checklist?
Vacuum cleaning Removing furniture Dusting, mopping Dry mop
5. Guest supplies are replenished in occupied rooms
Daily Every second day When required On request
6. The most usual types of sanitary fittings are
Guestroom safe Door, windows, lock Wash basins and vanity units Air-conditioner
7. A bed that folds up into the walls and looks like a cupboards when folded away -
King bed Queen bed Double bed Murphy bed
8. Which of the following items are used for room decoration?
Tissue papers, face towel Luxurious rug, paints. Teapot, coffee maker None of the above
9. Flooring of a store room should have
Durability and sustenance to wear and tear. Light colors & smooth finish Glossy book with dark colors Fire resistance properties
10. It is generally unsuitable as a kitchen wall finish as it attracts dirt and is difficult to clean
Wallpaper Brick wall Ceramic tiles Paints
11. A well cleaned bedroom is ___________ for great guest experience
Essential Somewhat essential Not essential None of the above
12. Carpet, for everyday cleaning may be require
Shampooing Just dusting is enough Vacuum Cleaning Stain removal
13. When cleaning a bedroom , only the bed needs to be cleaned
TRUE FALSE
14. When cleaning bedroom, picture frames need to be checked for
Cleanliness Alignment Both A and B are correct None of the above
15. _____________ affects guest experience ( choose best answer)
Cleanliness of room and hotel Quality of wall paintings Bathroom amenities Quality of cutlery
16. Floor status report gives an update about
A particular floor in the hotel The entire hotel status Only VIP rooms All of the above
17. Floor register report will be verified by
GRA Lobby Manager Desk Attendant Floor supervisor
18. Arrival status means
The guest has arrived The guest will be arriving The guest has arrived in the hotel but yet to check in None is correct
19. Departed signifies
The guest has checked out The guest has gone out of the hotel The guest is in the hotel but not in the room All the above
20. Work Order is used to
Raise a work request Tell the concerned department what to repair Convey the nature of the problem All of the above
21. Work order is a formal document
TRUE FALSE
22. Housekeeping inspects the work done as per work order
Yes No Not really as it’s a matter of trust None is correct
23. Work Orders are digital these days
TRUE FALSE
24. Work orders are raise for
HVAC issues Faulty Equipment Electric Issues All the Above
25. A log sheet in housekeeping is used to track
A cleaning activity Guest profile Arrival and departures All of the above
26. Log sheets can improve _____________
Hotel image Time management Productivity Both a and c are correct
27. A ____________is an official record of specific activities or events, used to track patterns or operations
Duty Roaster Log Sheet Occupancy report None is correct
28. A log sheet documents the name of the person who did the activity
TRUE FALSE
29. Log sheet is an __________ record for housekeeping
Important Not very important Depends on what the activity was None of the above