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Hotel- Accommodation Operations

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Interdepartmental Relationship

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1. Mini bar is handled by _________________ department ?
Food & Beverage Service Maintenance Front Office Housekeeping
2. Housekeeping and Front Office communicate with each other regarding -
Upcoming Banquet Functions Special Request, VIP Arrivals etc. Menu Planning Recruitment, Training etc.
3. F&B Service and Housekeeping are both concern with each other for-
Linen and Uniforms Check-in and Bill Transfer Occupied and Vacant Rooms Maintenance works
4. The room which is under maintenance work is known as ___________.
Occupied Room Cabana Room Out of Order Room None of The Above
5. Room attendant co-ordinates with -
Housekeeping Control Desk Laundry Room Service All of The Above
6. Housekeeping co-operate with purchase department for -
Staff Recruitment, Appraisal Day to Day Requirement of Items Maintenance Works None of The Above
7. Department which is responsible for providing housekeeping items is known as -
Human Resource Engineering Department Store Security Department
8. Human Resource department is responsible for ______________ with housekeeping .
Staff Motivation Appraisal , Promotion Issuing Identity Card All of the above
9. What type of hotels have a store attached to the housekeeping department ?
Larger Hotels Smaller Hotels Guest Houses Hostels
10. In a five star hotel training manager reports to -
General Manager Human Resources Manager Purchase Manager Financial Controller
11. _________________ department provides promotional items to housekeeping
Security Purchase Sales and Marketing Human Resource
12. Engineering department is responsible for which following works ?
Staff Training On Handling Situations Prevention of Fire and Theft Sending Occupancy Forecast None Of The Above
13. Who is the in charge of maintenance department ?
Chief Security Officer Chief Engineer Guest Relation Executive Human Resource Manager
14. Which of the following is the correct procedure to follow in the event of fire?
Raise The Alarm Close Door And Windows Help Evacuate Act Quickly
15. Housekeeping co-ordinates with engineering department for -
Cleaning Of Fans , Lights Repair Of All Electrical Equipment Discarding Of All Electrical Equipments None Of The Above