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Hotel- Accommodation Operations

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Bed Making And Guest Room Cleaning

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1. It is important to have the right posture when making a bed
TRUE FALSE
2. The bedspread has to be __________ from both sides
Uneven Even Doesn't Matter Whatever the hotel policy is
3. It is important to have the correct bed sheet size because
Beds are of different sizes We need to give what the guest has asked for None is correct Both a and b is correct
4. We need to _________ the corners of the sheet
Maitre Tuck Untuck None of the above
5. Stained or torn sheets
Need to be changed Can be used if we can hide the torn part May be used if the tear is minor All the above
6. The size of a double bed sheet is
90X 108 inches 72 X 100 Inches 108 X 117 Inches None of the above
7. A single Duvet cover size is
70 X 75 Inches 55 X 80 Inches 40 X 70 inches 20 X 40 Inches
8. The size of a bath mat is 24 X 36 Inches
TRUE FALSE
9. Hand Towels are _____________ in size
15 X 22 Inches 18 X 24 Inches 16 X 24 Inches 15 X 24 Inches
10. Pillow cases are Single and _____________
Queen Size Double King Size All the above
11. Bed structure that shows off its grain wood and striation details is
Sleigh Bed Mission Bed Post Bed Futon
12. A sofa convertible into a bed is called
Captain Bed Convertible Bed Futon Platform Bed
13. The largest bed found in hotels is
Eastern King California King Queen Bed None of the above
14. Single beds are good to have in a
Twin Bedded room Suite Luxury room All the above
15. _______________ beds feature a design that does not require a box-spring mattress
Mission Poster Sleigh Platform
16. That a check out room be thoroughly cleaned is
Important as the rooms needs to be sold again Important as rooms should always be kept in the best condition Saves waiting time of the next check in guest All the above
17. Bathroom supplies are replenished
When cleaning a room Only when guest asks for To prepare the room for the next arrival A and c are correct
18. Stuff left behind by a guest in a check out room
Needs to be deposited with Lost and Found Desk Can be kept by the cleaner Needs to be given to front office All the above
19. Carpets in the room need to be
Cleaned with a vacuum cleaner Cleaned only when a room is occupied Dusted only None of the above
20. All bathroom supplies and linen should be changed in a check out room
TRUE FALSE
21. Permission should be taken before entering an occupied room
Never Always Not if we know the guest All the above
22. Bathroom supplies need to placed as per SOPs only
TRUE FALSE
23. _____________ needs to be collected and removed
Amenities Guest belongings Garbage None of the above
24. Cleaning of an occupied room is done __________
Once Twice Thrice Only when requested
25. For an occupied room, bed making may not be necessary
TRUE FALSE
26. Evening service is provided to all rooms
Yes No It is not provided to DND rooms It is provided only on request
27. Evening service also entails cleaning of bathroom
TRUE FALSE
28. The objective of evening service to ____________ up the rooms
Tidy Freshen up Prepare for a good night sleep All the above
29. __________ may be part of turndown service amenities
Chocolates Coffee Flowers Both a and c are correct
30. Bed should be turned down from the telephone side of the bed
TRUE FALSE
31. AC not cooling enough has to be reported to
Front Office Engineering General Manager Finance Head
32. Fading bed spreads need to be
Replaced Repaired Continued to be used Changed only when we see wear and tear
33. Who needs to be informed of leakages in pipes etc
Maintenance (Plumbing) Front Office HR All the above
34. TVs should be checked while cleaning
Not required Required
35. We need to report issues immediately to
Ensure guest’s don't suffer They have a pleasant stay They don't form a poor image of the hotel All the above