Hotel- Accommodation Operations
House Keeping plays a major role in up keeping the standards of any Hotel or Institution which depicts the high standard of the organization.
Our certificate course in Accommodation Operations is designed to provide individuals with the essential skills and knowledge required to excel in the field of housekeeping, especially in high-end hotels. This comprehensive program equips students with a solid foundation in various aspects of housekeeping operations, ranging from cleaning techniques to customer service.
The course curriculum covers all aspects of housekeeping operations followed in luxury hotels. A major emphasis will also be on developing grooming and communication skills which are essential to succeed in the service industry.
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1.1 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Role Of Housekeeping In Guest Satisfaction And Repeat Business5Lessons · 39 mins
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1.2 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Organization Chart Of The Housekeeping Department13Lessons · 2 hrs 10 mins
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1.3 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Layout Of The Housekeeping Department2Lessons · 13 mins
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1.4 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Interdepartmental Relationship4Lessons · 35 mins
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1.5 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Lost And Found Procedure3Lessons · 23 mins
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1.6 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Case Study2Lessons · 1 hr 23 mins
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2.1 CLEANING ORGANIZATION & CLEANING AGENTS - Principles Of Cleaning, Hygiene And Safety Factors In Cleaning3Lessons · 20 mins
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2.2 CLEANING ORGANIZATION & CLEANING AGENTS - Methods Of Organizing Cleaning3Lessons · 21 mins
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2.3 CLEANING ORGANIZATION & CLEANING AGENTS - Frequency Of Cleaning Daily, Periodic, Special3Lessons · 18 mins
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2.4 CLEANING ORGANIZATION & CLEANING AGENTS - Use And Care Of Equipment4Lessons · 20 mins
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2.5 CLEANING ORGANIZATION & CLEANING AGENTS - Classification And Uses Of Cleaning Agents5Lessons · 29 mins
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2.6 CLEANING ORGANIZATION & CLEANING AGENTS - Use Of Eco-Friendly Products In Housekeeping2Lessons · 10 mins
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2.7 CLEANING ORGANIZATION & CLEANING AGENTS -Composition, Care And Cleaning Of Different Surfaces4Lessons · 24 mins
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2.8 CLEANING ORGANIZATION & CLEANING AGENTS - Case Study3Lessons · 1 hr 29 mins
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3.1 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Types Of Beds And Mattresses6Lessons · 38 mins
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3.2 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Standard Rooms, Vip Rooms, Guest’S Special Requests5Lessons · 28 mins
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3.3 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Keys - Types Of Keys, Computerized Key Cards, Key Control4Lessons · 24 mins
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3.4 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Bed Making And Guest Room Cleaning8Lessons · 50 mins
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3.5 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Eco Friendly Practices ( Bed Sheets/Towel Replacement On Request)3Lessons · 11 mins
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3.6 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Case Study3Lessons · 1 hr 28 mins
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4.1 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Reporting Staff Placement2Lessons · 14 mins
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4.2 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT- Room Occupancy Report3Lessons · 13 mins
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4.3 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Guest Room Inspection (Safety/Security Aspects)4Lessons · 22 mins
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4.4 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Entering Checklists, Floor Register, Work Orders, Log Sheet7Lessons · 57 mins
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4.5 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Lost And Found Register And Enquiry File3Lessons · 22 mins
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4.6 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Handover Records2Lessons · 15 mins
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4.7 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Guest’S Special Requests Register2Lessons · 13 mins
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4.8 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Record Of Special Cleaning2Lessons · 14 mins
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4.9 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Call Register2Lessons · 13 mins
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4.10 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Vip Lists2Lessons · 10 mins
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4.11 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Butler Services2Lessons · 10 mins
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4.12 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Case Study3Lessons · 1 hr 42 mins
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5.1 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Linen Room And Uniform Room3Lessons · 32 mins
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5.2 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Sewing Room2Lessons · 18 mins
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5.3 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Onsite And Offsite Laundry3Lessons · 23 mins
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5.4 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Flow Process And Wash Cycle3Lessons · 28 mins
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5.5 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Layouts Of All Areas2Lessons · 16 mins
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5.6 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Laundry Agents2Lessons · 10 mins
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5.7 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Dry Cleaning And Guest Laundry2Lessons · 11 mins
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5.8 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Stain Removal2Lessons · 11 mins
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5.9 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Budget Process4Lessons · 45 mins
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5.10 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Energy And Water Conservation In House Keeping3Lessons · 39 mins
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5.11 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Safety Awareness And Accident Prevention2Lessons · 16 mins
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5.11.1 3 "E" of safety,Safety awareness & Accidental Prevention,Basic Guidelines,Action & ReportPlanFree Preview
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5.12 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING2Lessons · 10 mins
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5.13 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Stores And Stock Control3Lessons · 35 mins
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5.14 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Purchasing System2Lessons · 17 mins
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5.15 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Interior Designing3Lessons · 27 mins
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5.16 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Case Study3Lessons · 1 hr 32 mins
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