Home └Hotel- Accommodation Operations
Hotel- Accommodation Operations

Hotel- Accommodation Operations

-Online Course

House Keeping plays a major role in up keeping the standards of any Hotel or Institution which depicts the high standard of the organization.

Our certificate course in Accommodation Operations is designed to provide individuals with the essential skills and knowledge required to excel in the field of housekeeping, especially in high-end hotels. This comprehensive program equips students with a solid foundation in various aspects of housekeeping operations, ranging from cleaning techniques to customer service.

The course curriculum covers all aspects of housekeeping operations followed in luxury hotels. A major emphasis will also be on developing grooming and communication skills which are essential to succeed in the service industry.

₹ 5,000.00
5000.0 INR ₹ 5,000.00
₹ 5,000.00
Buy Now
Add to Cart
Responsible Contemporary Learning
Last Update 26/03/2024
Completion Time 1 day 1 hour 28 minutes
Members 1
  • 1.1 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Role Of Housekeeping In Guest Satisfaction And Repeat Business
    5Lessons · 39 mins
  • 1.2 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Organization Chart Of The Housekeeping Department
    13Lessons · 2 hrs 10 mins
    • 1.2.1 Organization ChartHierarchy Of A Housekeeping Department In A Small Hotel
    • 1.2.2 Identifying Housekeeping Responsibilities In A Small Hotel
    • 1.2.3 Personality Traits Of Housekeeping Management Personnel In A Small Hotel
    • 1.2.4 Duties And Responsibilities Of Housekeeping Staff In A Small Hotel
    • 1.2.5 Organization ChartHierarchy Of A Housekeeping Department In A Medium Sized Hotel
    • 1.2.6 Identifying Housekeeping Responsibilities In A Medium Sized Hotel
    • 1.2.7 Personality Traits Of Housekeeping Management Personnel In A Medium Hotel
    • 1.2.8 Duties And Responsibilities Of Housekeeping Staff In A Medium Hotel
    • 1.2.9 Organization ChartHierarchy Of A Housekeeping Department In A Large Hotel
    • 1.2.10 Identifying Housekeeping Responsibilities In A Large Hotel
    • 1.2.11 Personality Traits Of Housekeeping Management Personnel In A Large Hotel
    • 1.2.12 Duties And Responsibilities Of Housekeeping Staff In A Large Hotel
    • Organization Chart Of The Housekeeping Department
      10 xp
  • 1.3 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Layout Of The Housekeeping Department
    2Lessons · 13 mins
    • 1.3.1 Layout & Explanation Of A Housekeeping Department
    • Layout Of The Housekeeping Department
      10 xp
  • 1.4 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Interdepartmental Relationship
    4Lessons · 35 mins
    • 1.4.1 Interdepartmental Relationship With Front Office, Food & Bevarage Department
    • 1.4.2 Interdepartmental Relationship With Store, Purcase And H R Department
    • 1.4.3 Interdepartmental Relationship With Marketing, Maintenance And Security Department
    • Interdepartmental Relationship
      10 xp
  • 1.5 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Lost And Found Procedure
    3Lessons · 23 mins
    • 1.5.1 Lost And Found Meaning And Items
    • 1.5.2 Standard Operating Procedures
    • Lost And Found Procedure
      10 xp
  • 1.6 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Case Study
    2Lessons · 1 hr 23 mins
    • Case study I: Outsourcing-Benifits to the Housekeeping Department
    • Case study II: Job Satisfaction-Factors for Housekeepers in the Hotel Industry a Global Comparati
  • 2.1 CLEANING ORGANIZATION & CLEANING AGENTS - Principles Of Cleaning, Hygiene And Safety Factors In Cleaning
    3Lessons · 20 mins
    • 2.1.1 Basic Principles And Standards Of Cleaning
    • 2.1.2 Hygiene And Safety Factors In Cleaning
    • Principles Of Cleaning, Hygiene And Safety Factors In Cleaning
      10 xp
  • 2.2 CLEANING ORGANIZATION & CLEANING AGENTS - Methods Of Organizing Cleaning
    3Lessons · 21 mins
    • 2.2.1 Meaning And Importance Of Cleaning
    • 2.2.2 Methods Of Cleaning
    • Methods Of Organizing Cleaning
      10 xp
  • 2.3 CLEANING ORGANIZATION & CLEANING AGENTS - Frequency Of Cleaning Daily, Periodic, Special
    3Lessons · 18 mins
    • 2.3.1 Factors Affecting Frequency Of Cleaning
    • 2.3.2 Frequency Of Cleaning: Daily, Periodic, Special
    • Frequency Of Cleaning Daily, Periodic, Special
      10 xp
  • 2.4 CLEANING ORGANIZATION & CLEANING AGENTS - Use And Care Of Equipment
    4Lessons · 20 mins
    • 2.4.1 Use And Care Of Eqiupment-Brushes, Brooms, Dry Mops
    • 2.4.2 Use And Care Of Eqiupment-Wet Mops,Vacuum Cleaners, Dust Pan
    • 2.4.3 Use And Care Of Equipment-Rubber Gloves, Squizzer And Sqeezee Mops
    • Use And Care Of Equipment
      10 xp
  • 2.5 CLEANING ORGANIZATION & CLEANING AGENTS - Classification And Uses Of Cleaning Agents
    5Lessons · 29 mins
    • 2.5.1 Cleaning Agent And General Criteria For Its Selection
    • 2.5.2 Classification Of Cleaning Agents
    • 2.5.3 Storage Of Cleaning Agents
    • 2.5.4 Control Of Cleaning Agents
    • Classification And Uses Of Cleaning Agents
      10 xp
  • 2.6 CLEANING ORGANIZATION & CLEANING AGENTS - Use Of Eco-Friendly Products In Housekeeping
    2Lessons · 10 mins
    • 2.6.1 Use Of Eco-Friendly Products In Housekeeping
    • Use Of Eco-Friendly Products In Housekeeping
      10 xp
  • 2.7 CLEANING ORGANIZATION & CLEANING AGENTS -Composition, Care And Cleaning Of Different Surfaces
    4Lessons · 24 mins
    • 2.7.1 Composition, Care And Cleaning Of Different Surfaces- Metals And Glass
    • 2.7.2 Leather, Plastics, Ceramics, Wood
    • 2.7.3 Wall And Floor Finishes
    • Composition, Care And Cleaning Of Different Surfaces
      10 xp
  • 2.8 CLEANING ORGANIZATION & CLEANING AGENTS - Case Study
    3Lessons · 1 hr 29 mins
    • Case Study I-Eco friendly Practices in a Hotel
    • Case Study II-A Conceptual Evaluation of 5S model in Housekeeping
    • Case Study
      10 xp
  • 3.1 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Types Of Beds And Mattresses
    6Lessons · 38 mins
    • 3.1.1 Varios Parts Of Beds
    • 3.1.2 Classification- On The Basis Of Size
    • 3.1.3 Care And Cleaning Of Beds
    • 3.1.4 Mattresses, Contemporary Mattresses
    • 3.1.5 Mattresses Types Popular In Hotel
    • Types Of Beds And Mattresses
      10 xp
  • 3.2 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Standard Rooms, Vip Rooms, Guest’S Special Requests
    5Lessons · 28 mins
    • 3.2.1 Standard Room- Sizes
    • 3.2.2 Living Room
    • 3.2.3 Vip Room Special Amenities-Guest Room Supplies And Position
    • 3.2.4 Handling Guest Special Request
    • Standard Rooms, Vip Rooms, Guest’S Special Requests
      10 xp
  • 3.3 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Keys - Types Of Keys, Computerized Key Cards, Key Control
    4Lessons · 24 mins
    • 3.3.1 Types Of Keys Used In A Hotel
    • 3.3.2 Electronic Card Keys
    • 3.3.3 Key Control
    • Keys - Types Of Keys, Computerized Key Cards, Key Control
      10 xp
  • 3.4 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Bed Making And Guest Room Cleaning
    8Lessons · 50 mins
    • 3.4.1 Preparing And Making The Bed
    • 3.4.2 Sizes Of Linen
    • 3.4.3 Sizes Of Beds, Type Of Beds And Beddings
    • 3.4.4 Daily Cleaning Of Guest Rooms- Check Out Rooms
    • 3.4.5 Occupied Rooms
    • 3.4.6 Evening Service
    • 3.4.7 Reporting & Follow Up Of Maintenance Tasks
    • Bed Making And Guest Room Cleaning
      10 xp
  • 3.5 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Eco Friendly Practices ( Bed Sheets/Towel Replacement On Request)
    3Lessons · 11 mins
    • 3.5.1 Eco Friedly Practices- Bed Sheets Replacement On Request
    • 3.5.2 Eco Friedly Practices-Towel Replacement On Request
    • Eco Friendly Practices ( Bed Sheets/Towel Replacement On Request)
      10 xp
  • 3.6 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Case Study
    3Lessons · 1 hr 28 mins
    • Case study I-Green Luxury - A case study of Two Green Hotels
    • Case study II - Evolution of Hotel Key- From Metal key to Digital key
    • Case Study
      10 xp
  • 4.1 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Reporting Staff Placement
    2Lessons · 14 mins
    • 4.1.1 Staffing-Records and Reports
    • Reporting Staff Placement
      10 xp
  • 4.2 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT- Room Occupancy Report
    3Lessons · 13 mins
    • 4.2.1 Occupancy report
    • 4.2.2 Room status check
    • Room Occupancy Report
      10 xp
  • 4.3 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Guest Room Inspection (Safety/Security Aspects)
    4Lessons · 22 mins
    • 4.3.1 Guest room inspection: The process
    • 4.3.2 Procedure of inspection for Bedroom
    • 4.3.3 Procedure for inspection for Bathroom
    • Guest Room Inspection (Safety/Security Aspects)
      10 xp
  • 4.4 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Entering Checklists, Floor Register, Work Orders, Log Sheet
    7Lessons · 57 mins
    • 4.4.1 Housekeeping Checklist
    • 4.4.2 Hotel Room Cleaning Checklist
    • 4.4.3 Hotel Bedroom Cleaning Checklist
    • 4.4.4 Floor register/floor status report
    • 4.4.5 Work Orders
    • 4.4.6 Log Sheet
    • Entering Checklists, Floor Register, Work Orders, Log Sheet
      10 xp
  • 4.5 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Lost And Found Register And Enquiry File
    3Lessons · 22 mins
    • 4.5.1 Lost and Found Register and Enquiry file
    • 4.5.2 Maid and Housekeeper's report
    • Lost And Found Register And Enquiry File
      10 xp
  • 4.6 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Handover Records
    2Lessons · 15 mins
    • 4.6.1 Handover Records
    • Handover Records
      10 xp
  • 4.7 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Guest’S Special Requests Register
    2Lessons · 13 mins
    • 4.7.1 Guest special message/request register
    • Guest’S Special Requests Register
      10 xp
  • 4.8 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Record Of Special Cleaning
    2Lessons · 14 mins
    • 4.8.1 Special cleaning and their records
    • Record Of Special Cleaning
      10 xp
  • 4.9 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Call Register
    2Lessons · 13 mins
    • 4.9.1 Guest Call Register
    • Call Register
      10 xp
  • 4.10 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Vip Lists
    2Lessons · 10 mins
    • 4.10.1 VIP lists
    • Vip Lists
      10 xp
  • 4.11 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Butler Services
    2Lessons · 10 mins
    • 4.11.1 Butler Services and Responsibilities
    • Butler Services
      10 xp
  • 4.12 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Case Study
    3Lessons · 1 hr 42 mins
    • Case Study I - Guest First : The Impact of Butlers department on Guest Satisfaction
    • Case Study II - Trouble in Hotel Paradise Housekeeping Department - A case Study
    • Case Study
      10 xp
  • 5.1 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Linen Room And Uniform Room
    3Lessons · 32 mins
    • 5.1.1 The Linen and Uniform Room- Activities and Planning
    • 5.1.2 The Linen and Uniform Room- Strorage and Layout
    • Linen Room And Uniform Room
      10 xp
  • 5.2 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Sewing Room
    2Lessons · 18 mins
    • 5.2.1 Sewing room, its activities and equipments
    • Sewing Room
      10 xp
  • 5.3 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Onsite And Offsite Laundry
    3Lessons · 23 mins
    • 5.3.1 On-site or On-Premises Lundry
    • 5.3.2 Commercial & Off-site Laundry
    • Onsite And Offsite Laundry
      10 xp
  • 5.4 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Flow Process And Wash Cycle
    3Lessons · 28 mins
    • 5.4.1 Laundry Operation and Flow Chart
    • 5.4.2 Stages in Wash Cycle
    • Flow Process And Wash Cycle
      10 xp
  • 5.5 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Layouts Of All Areas
    2Lessons · 16 mins
    • 5.5.1 Layout of the laundry: factors for designing and positioning equipment
    • Layouts Of All Areas
      10 xp
  • 5.6 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Laundry Agents
    2Lessons · 10 mins
    • 5.6.1 Laundry Agents- types
    • Laundry Agents
      10 xp
  • 5.7 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Dry Cleaning And Guest Laundry
    2Lessons · 11 mins
    • 5.7.1 Dry cleaning- Perchloroethylene and Tri-chloro-tri-fluoro-ethane
    • Dry Cleaning And Guest Laundry
      10 xp
  • 5.8 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Stain Removal
    2Lessons · 11 mins
    • 5.8.1 Stain Removal- Methods
    • Stain Removal
      10 xp
  • 5.9 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Budget Process
    4Lessons · 45 mins
    • 5.9.1 Meaning and types of budget
    • 5.9.2 Expenses in Housekeeping Department
    • 5.9.3 Process of Budget pLanning
    • Budget Process
      10 xp
  • 5.10 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Energy And Water Conservation In House Keeping
    3Lessons · 39 mins
    • 5.10.1 Do's and don’t's of several departments
    • 5.10.2 Water conservation-action plan, staff training, maintenance and fittings and devices
    • Energy And Water Conservation In House Keeping
      10 xp
  • 5.11 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Safety Awareness And Accident Prevention
    2Lessons · 16 mins
    • 5.11.1 3 "E" of safety,Safety awareness & Accidental Prevention,Basic Guidelines,Action & ReportPlan
    • Safety Awareness And Accident Prevention
      10 xp
  • 5.12 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING
    2Lessons · 10 mins
    • 5.12.1 Work shifts, advantages and steps for planning
    • Planning Duty Roaster
      10 xp
  • 5.13 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Stores And Stock Control
    3Lessons · 35 mins
    • 5.13.1 Store- Maintenance and Housekeeping
    • 5.13.2 Stock/Inventory Control
    • Stores And Stock Control
      10 xp
  • 5.14 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Purchasing System
    2Lessons · 17 mins
    • 5.14.1 Purchasing and Stock Records: Purchasing, stages and types
    • Purchasing System
      10 xp
  • 5.15 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Interior Designing
    3Lessons · 27 mins
    • 5.15.1 Elements of Design
    • 5.15.2 Principles of Design
    • Interior Designing
      10 xp
  • 5.16 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Case Study
    3Lessons · 1 hr 32 mins
    • Case Study I - Hotel Room Cleaning: Time Study and Analysis of Influential behaviours
    • Case Study II - Service Qualtiy based Analysis : Case of Housekeeping Attendants, Segara Village Hotel
    • Case Study
      10 xp