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1.1 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Role Of Housekeeping In Guest Satisfaction And Repeat Business
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1.2 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Organization Chart Of The Housekeeping Department
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1.3 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Layout Of The Housekeeping Department
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1.4 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Interdepartmental Relationship
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1.5 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Lost And Found Procedure
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1.6 THE ROLE OF HOUSEKEEPING IN HOSPITALITY OPERATIONS - Case Study
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2.1 CLEANING ORGANIZATION & CLEANING AGENTS - Principles Of Cleaning, Hygiene And Safety Factors In Cleaning
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2.2 CLEANING ORGANIZATION & CLEANING AGENTS - Methods Of Organizing Cleaning
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2.3 CLEANING ORGANIZATION & CLEANING AGENTS - Frequency Of Cleaning Daily, Periodic, Special
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2.4 CLEANING ORGANIZATION & CLEANING AGENTS - Use And Care Of Equipment
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2.5 CLEANING ORGANIZATION & CLEANING AGENTS - Classification And Uses Of Cleaning Agents
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2.6 CLEANING ORGANIZATION & CLEANING AGENTS - Use Of Eco-Friendly Products In Housekeeping
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2.7 CLEANING ORGANIZATION & CLEANING AGENTS -Composition, Care And Cleaning Of Different Surfaces
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2.8 CLEANING ORGANIZATION & CLEANING AGENTS - Case Study
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3.1 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Types Of Beds And Mattresses
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3.2 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Standard Rooms, Vip Rooms, Guest’S Special Requests
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3.3 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Keys - Types Of Keys, Computerized Key Cards, Key Control
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3.4 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Bed Making And Guest Room Cleaning
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3.5 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Eco Friendly Practices ( Bed Sheets/Towel Replacement On Request)
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3.6 ROOM LAYOUT, GUEST SUPPLIES, ROUTINE SYSTMES AND RECORDS OF HOUSEKEEPING DEPARTMENT - Case Study
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4.1 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Reporting Staff Placement
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4.2 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT- Room Occupancy Report
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4.3 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Guest Room Inspection (Safety/Security Aspects)
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4.4 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Entering Checklists, Floor Register, Work Orders, Log Sheet
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4.5 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Lost And Found Register And Enquiry File
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4.6 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Handover Records
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4.7 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Guest’S Special Requests Register
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4.8 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Record Of Special Cleaning
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4.9 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Call Register
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4.10 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Vip Lists
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4.11 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Butler Services
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4.12 ROUTINE SYSTEMS AND RECORDS OF HOUSE KEEPING DEPARTMENT - Case Study
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5.1 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Linen Room And Uniform Room
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5.2 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Sewing Room
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5.3 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Onsite And Offsite Laundry
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5.4 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Flow Process And Wash Cycle
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5.5 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Layouts Of All Areas
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5.6 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Laundry Agents
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5.7 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Dry Cleaning And Guest Laundry
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5.8 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Stain Removal
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5.9 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Budget Process
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5.10 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Energy And Water Conservation In House Keeping
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5.11 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Safety Awareness And Accident Prevention
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5.12 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING
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5.13 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Stores And Stock Control
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5.14 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Purchasing System
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5.15 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Interior Designing
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5.16 LAUNDRY, BUDGETING CONTROL AND INTERIOR DESIGNING - Case Study
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Budget Process
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1.
____________ contains the expenditure and revenue generated from the daily business functions of the company.
2.
Which of the following budget is prepared according to the relevant circumstances ?
3.
Who is responsible for housekeeping budget?
4.
The time frame of the long time budget is ___________ .
5.
The expenditures on cutleries, crockery's, linens etc comes under -
6.
_________________ expenses which are intended for long period of time.
7.
In case of a hotel operation expenses are based on
8.
Expenses on flower arrangement, decoration, florist expenses and landscaping expense are included
9.
The expenses on soap, shampoo, toothbrush, shaving kit comes under
10.
Replacement cost for new linens can be determined with the help of ____________ physical inventories of the housekeeping department.
11.
The _________ prepares the budget for housekeeping
12.
Salaries and wages are a part of
13.
Budgeting for a Maid’s trolley would be included in
14.
_____________is the most important consideration in capital budget
15.
The yearly occupancy forecast is prepared by