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Organization Chart Of The Housekeeping Department

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1. Housekeeping department is headed by
Owner of the hotel Executive Housekeeper Laundry Manager None of the above
2. Who assists the Executive Housekeeper in a small hotel?
Room Attendant Head Houseman Housekeeping Supervisor Deputy Housekeeper
3. Issuing Linen in a small hotel is the responsibility of
Laundry assistant Laundry manager Housekeeping Supervisor Linen Attendant
4. Room attendants in a small hotel
clean and service rooms clean the public areas Deliver food and beverage to rooms Check in guests
5. _________________ reports to the Head Houseman
Housemen Room Attendants Head room Attendant Housekeeping Supervisor
6. Positive Guest perception depends on
Rooms delivered on time Clean and tidy surroundings Clean linen All of the above
7. If you have to get fresh uniform in a small hotel, you need to approach the
Human resources Department Stores Housekeeping Purchase
8. In Small hotels, housekeeping is not one of the most important departments.
Agree Disagree Strongly Disagree Strongly Agree
9. In a small hotel, guests expects _____________ housekeeping standards
Average High Below Average Poor
10. Housekeeping department in a small hotel may not have a Lost and Found section
TRUE FALSE
11. Eye for detail is an important skill to have because
There are standards that need to be followed at all times It improves memory Helps prevent mistakes A and C are correct
12. In a hotel, one cannot work in isolation, hence ___________ is important
Grooming Courtesy Team Work Pleasing personality
13. To defy the temptation of stealing guest belongings, it is important Housekeeping staff are
Honest Submissive Courteous None of the above
14. Grooming standards of the housekeeping staff needs to be high :
because guests expect high standards Because it talks about the standards of the organisation Because it shows seriousness at work All the above
15. We should be courteous with guests because
It makes them tip us more It enhances relationships Because that’s our job, even if we do not like it That’s what the SOP says
16. Housekeeping supervisor works under -
Front Office Manager Food & Beverage Manager Executive Housekeeper, Assistant Housekeeper None Of The Above
17. The linen room should have enough racks -
To Stack All The Files To Stack All The Linen To Store All The Provision All The Above
18. The procedure for entering a guest room is to -
Enter Knock On Door Knock Again Announce Housekeeping And Wait For Reply.
19. The actual cleaning of the rooms and bathrooms are done by -
Helpers Room Attendants Housemen Head Housemen
20. The main purpose of polish is to -
Nourish The Wood Create A Shine Make Cleaning Easier Create A Fresh Smell
21. Which of the followings is an example of medium sized hotel ?
Taj Mahal Palace , Mumbai J.W Marriott , Kolkata Umaid Bhawan Palace , Rajasthan None of these
22. In developed nations hotels with 300 rooms is known as –
Small hotel Large hotel Heritage hotel Medium sized hotel
23. Who is the head of Housekeeping Department ?
Floor supervisor Executive Housekeeper Desk control supervisor Public area supervisor
24. A horticulturist is responsible for –
Floor cleaning Exchange of linens Upkeep of all landscape and gardens None of the above
25. Laundry supervisor reports to –
Executive Housekeeper General Manager Guest Relation Executive Assistant Housekeeper
26. Preparing duty roaster of housekeeping staffs is a responsibility of –
Laundry Attendant Linen Room Supervisor Front Desk Agent Executive Housekeeper
27. Room cleaning is an activity of –
Maintenance Department Housekeeping Department Front Office Department Human Resource Department
28. Which of the following staff is responsible for cleaning of guest rooms ?
Room Attendant Linen Room Supervisor A Horticulturist Laundry Washer man
29. Which section of housekeeping department is responsible for aesthetic upkeep of hotel ?
Control Desk Horticulture Section Lost and Found section Tailor Room
30. A place from where cleaned linens and uniforms are distributed to various department is known as –
Housekeeping Store Tailor Room Lost and Found Section None of Above
31. Female staff member of housekeeping department should avoid –
Light perfumes , less jewelries, hair band . Cleaned and crisp uniforms Flat shoes with sturdy heels Excessive jewelries , high heel shoes , deep make-up
32. Attributes of handling guests problem without being rude or hurting his /her sentiment is known as -
Courtesy Honesty Punctuality None of above
33. When is smoking allowed on duty ?
When the supervisor says so Never When the customer offers you a cigarette When ashtrays are readily available
34. Hands should be washed –
Only when they are dirty When told to by your supervisor Every two hours during the day Before coming on duty
35. A well-groomed housekeeping member creates-
Unprofessionalism and bad image of the property A good impact on guest satisfaction and professionalism Increase the skills and competencies of all department Personnel. All of the above
36. Room attendants directly reports to -
Assistant Housekeeper Desk Control Supervisor Floor Supervisor Public Area Supervisor
37. ___________ ensures the cleanliness and aesthetic upkeep of lobby , restaurants , bars etc .
Linen Room Supervisor Public Area Supervisor Public Area attendant Housemen
38. Who is the substitute of executive housekeeper ?
Secretary Floor supervisor Linen room supervisor Assistant housekeeper
39. After the laundry is done, you need to hang or _______ the clothes.
Stain Rinse Fold None of these
40. The opposite of messy is -
Tidy Dirty Cleaned Damp
41. An organizational chart represents -
Inter departmental co-ordination Duty roster of a particular department Revenue growth chart None of above
42. In India , hotels with more than 400 rooms are known as -
Large hotel Medium sized hotel Very large hotel Small hotel
43. In a large hotel , linen room supervisor reports to -
Assistant housekeeper Laundry manager Floor supervisor Public area supervisor
44. Hotels with 25 to100 rooms are known as -
Small hotel Very large hotel Heritage hotel None of these
45. _______ is the main communication center of housekeeping Department
Horticulture Desk control Laundry Engineering
46. The section which is responsible for handling misplaced guest belongings is known as -
Housekeeper’s office Housekeeping store Green house Lost and found
47. Which of the following activity is not a responsibility of housekeeping department ?
Floral decoration and landscape area maintenance Bill settlement during check-out Provide linen in the guest rooms All of the above
48. Heavy physical works such as carpet cleaning, window cleaning , carrying furniture are performed by -
Bell boy Housemen Valet Guest room attendant
49. Who is responsible for mending and stitching uniforms ?
Tailor Housemen Guest room attendant Linen room attendant
50. Who does the sofa, cushion repair work ?
Florist Horticulturist Upholsters Engineering staffs
51. Healthy skin, clean hair, manicured nailed of a housekeeping personnel comes under which criteria ?
Adaptability Personal Hygiene Personality Punctuality
52. Why a housekeeping staff should have good memory?
To adapt new ideas To handle situation with politeness To create a good image of the property To identify particular guest’s needs and wishes
53. Which of the following cannot be included under the concept of personality ?
The way a person talks The way a person acts The way a person decides The way a person moves
54. Which of the following is not one of the basic functions of housekeeping in the hospitality industry?
Answering the phones Making a bed Clean the bathroom Taking out the trash
55. Courtesy means -
Poor mannerism Personal hygiene Good manners None of the above
56. Preparing duty roaster for housekeeping staff is a responsibility of -
Floor Supervisor Laundry Manager Executive Housekeeper None of the above
57. Linen Room Supervisor reports to -
Assistant Housekeeper Executive Housekeeper Laundry Manager Guest Relation Executive
58. Who co-ordinate with the other departments ?
Executive Housekeeper Floor Supervisor Assistant Housekeeper Desk Control Supervisor
59. _________ is responsible for cleaning doors, carper. windows etc.
Room Attendant Florist Housemen Gardener
60. Preparing housekeeping occupancy list is a responsibility of -
Floor Supervisor Assistant Housekeeper Public Area Supervisor Uniform Room Supervisor