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Hotel- Food and Beverage Service

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1.1 HOTEL DEFINITION AND CONCEPT

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1. In the hotel industry, customers are called ___________
Patrons Consumers Guests Client
2. Front Office and Housekeeping together form a department called ____________
Rooms Section Rooms Division Rooms Provision Rooms Segment
3. Securing tickets for a guest and providing information about local tourist attractions is done by
Travel desk Reception Concierge Bell Desk
4. Which task does the Bell desk perform in a hotel?
Luggage Assistance Check in Taking reservations All the above.
5. A bar does not serve non - alcoholic beverages.
True False
6. Conferences and Conventions are usually held in the _____________
Business centre Hotel lawn Banquet Hall Restaurants
7. __________ is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surroundings’.
Front Office Kitchen Stewarding Housekeeping Hotel Management
8. The main communication centre of the housekeeping department is
Housekeeper’s office Control desk Floor Pantry Reception
9. The Kitchen making products such as breads, cakes, pastries, cookies, desserts
Bakery Garde Manger Butchery Specialty Kitchen
10. Recruitment of employees is done by the __________ department
Public Relations Human Resources Training and Development Purchase
11. Any type of plumbing defect, seepage or leakage is taken care of by
IT dept Engineering Dept Housekeeping Dept Technical Dept
12. A service or item offered to guests or placed in guestrooms for convenience and comfort, at no extra cost
Complementary Service Amenity Facility Extra Utility