1.1.2 Importance Of Housekeeping

1.1.3 Role Of Housekeeping

1.1.4 Benefits Of Housekeeping

Role Of Housekeeping In Guest Satisfaction And Repeat Business

1.2.1 Organization ChartHierarchy Of A Housekeeping Department In A Small Hotel

1.2.2 Identifying Housekeeping Responsibilities In A Small Hotel

1.2.3 Personality Traits Of Housekeeping Management Personnel In A Small Hotel

1.2.4 Duties And Responsibilities Of Housekeeping Staff In A Small Hotel

1.2.5 Organization ChartHierarchy Of A Housekeeping Department In A Medium Sized Hotel

1.2.6 Identifying Housekeeping Responsibilities In A Medium Sized Hotel

1.2.7 Personality Traits Of Housekeeping Management Personnel In A Medium Hotel

1.2.8 Duties And Responsibilities Of Housekeeping Staff In A Medium Hotel

1.2.9 Organization ChartHierarchy Of A Housekeeping Department In A Large Hotel

1.2.10 Identifying Housekeeping Responsibilities In A Large Hotel

1.2.11 Personality Traits Of Housekeeping Management Personnel In A Large Hotel

1.2.12 Duties And Responsibilities Of Housekeeping Staff In A Large Hotel

Organization Chart Of The Housekeeping Department

1.3.1 Layout & Explanation Of A Housekeeping Department

Layout Of The Housekeeping Department

1.4.1 Interdepartmental Relationship With Front Office, Food & Bevarage Department

1.4.2 Interdepartmental Relationship With Store, Purcase And H R Department

1.4.3 Interdepartmental Relationship With Marketing, Maintenance And Security Department

Interdepartmental Relationship

1.5.1 Lost And Found Meaning And Items

1.5.2 Standard Operating Procedures

Lost And Found Procedure

Case study I: Outsourcing-Benifits to the Housekeeping Department

Case study II: Job Satisfaction-Factors for Housekeepers in the Hotel Industry a Global Comparati

2.1.1 Basic Principles And Standards Of Cleaning

2.1.2 Hygiene And Safety Factors In Cleaning

Principles Of Cleaning, Hygiene And Safety Factors In Cleaning

2.2.1 Meaning And Importance Of Cleaning

2.2.2 Methods Of Cleaning

Methods Of Organizing Cleaning

2.3.1 Factors Affecting Frequency Of Cleaning

2.3.2 Frequency Of Cleaning: Daily, Periodic, Special

Frequency Of Cleaning Daily, Periodic, Special

2.4.1 Use And Care Of Eqiupment-Brushes, Brooms, Dry Mops

2.4.2 Use And Care Of Eqiupment-Wet Mops,Vacuum Cleaners, Dust Pan

2.4.3 Use And Care Of Equipment-Rubber Gloves, Squizzer And Sqeezee Mops

Use And Care Of Equipment

2.5.1 Cleaning Agent And General Criteria For Its Selection

2.5.2 Classification Of Cleaning Agents

2.5.3 Storage Of Cleaning Agents

2.5.4 Control Of Cleaning Agents

Classification And Uses Of Cleaning Agents

2.6.1 Use Of Eco-Friendly Products In Housekeeping

Use Of Eco-Friendly Products In Housekeeping

2.7.1 Composition, Care And Cleaning Of Different Surfaces- Metals And Glass

2.7.2 Leather, Plastics, Ceramics, Wood

2.7.3 Wall And Floor Finishes

Composition, Care And Cleaning Of Different Surfaces

Case Study I-Eco friendly Practices in a Hotel

Case Study II-A Conceptual Evaluation of 5S model in Housekeeping

Case Study

3.1.1 Varios Parts Of Beds

3.1.2 Classification- On The Basis Of Size

3.1.3 Care And Cleaning Of Beds

3.1.4 Mattresses, Contemporary Mattresses

3.1.5 Mattresses Types Popular In Hotel

Types Of Beds And Mattresses

3.2.1 Standard Room- Sizes

3.2.2 Living Room

3.2.3 Vip Room Special Amenities-Guest Room Supplies And Position

3.2.4 Handling Guest Special Request

Standard Rooms, Vip Rooms, Guest’S Special Requests

3.3.1 Types Of Keys Used In A Hotel

3.3.2 Electronic Card Keys

3.3.3 Key Control

Keys - Types Of Keys, Computerized Key Cards, Key Control

3.4.1 Preparing And Making The Bed

3.4.2 Sizes Of Linen

3.4.3 Sizes Of Beds, Type Of Beds And Beddings

3.4.4 Daily Cleaning Of Guest Rooms- Check Out Rooms

3.4.5 Occupied Rooms

3.4.6 Evening Service

3.4.7 Reporting & Follow Up Of Maintenance Tasks

Bed Making And Guest Room Cleaning

3.5.1 Eco Friedly Practices- Bed Sheets Replacement On Request

3.5.2 Eco Friedly Practices-Towel Replacement On Request

Eco Friendly Practices ( Bed Sheets/Towel Replacement On Request)

Case study I-Green Luxury - A case study of Two Green Hotels

Case study II - Evolution of Hotel Key- From Metal key to Digital key

Case Study

4.1.1 Staffing-Records and Reports

Reporting Staff Placement

4.2.1 Occupancy report

4.2.2 Room status check

Room Occupancy Report

4.3.1 Guest room inspection: The process

4.3.2 Procedure of inspection for Bedroom

4.3.3 Procedure for inspection for Bathroom

Guest Room Inspection (Safety/Security Aspects)

4.4.1 Housekeeping Checklist

4.4.2 Hotel Room Cleaning Checklist

4.4.3 Hotel Bedroom Cleaning Checklist

4.4.4 Floor register/floor status report

4.4.5 Work Orders

4.4.6 Log Sheet

Entering Checklists, Floor Register, Work Orders, Log Sheet

4.5.1 Lost and Found Register and Enquiry file

4.5.2 Maid and Housekeeper's report

Lost And Found Register And Enquiry File

4.6.1 Handover Records

Handover Records

4.7.1 Guest special message/request register

Guest’S Special Requests Register

4.8.1 Special cleaning and their records

Record Of Special Cleaning

4.9.1 Guest Call Register

Call Register

4.10.1 VIP lists

Vip Lists

4.11.1 Butler Services and Responsibilities

Butler Services

Case Study I - Guest First : The Impact of Butlers department on Guest Satisfaction

Case Study II - Trouble in Hotel Paradise Housekeeping Department - A case Study

Case Study

5.1.1 The Linen and Uniform Room- Activities and Planning

5.1.2 The Linen and Uniform Room- Strorage and Layout

Linen Room And Uniform Room

5.2.1 Sewing room, its activities and equipments

Sewing Room

5.3.1 On-site or On-Premises Lundry

5.3.2 Commercial & Off-site Laundry

Onsite And Offsite Laundry

5.4.1 Laundry Operation and Flow Chart

5.4.2 Stages in Wash Cycle

Flow Process And Wash Cycle

5.5.1 Layout of the laundry: factors for designing and positioning equipment

Layouts Of All Areas

5.6.1 Laundry Agents- types

Laundry Agents

5.7.1 Dry cleaning- Perchloroethylene and Tri-chloro-tri-fluoro-ethane

Dry Cleaning And Guest Laundry

5.8.1 Stain Removal- Methods

Stain Removal

5.9.1 Meaning and types of budget

5.9.2 Expenses in Housekeeping Department

5.9.3 Process of Budget pLanning

Budget Process

5.10.1 Do's and don’t's of several departments

5.10.2 Water conservation-action plan, staff training, maintenance and fittings and devices

Energy And Water Conservation In House Keeping

5.11.1 3 "E" of safety,Safety awareness & Accidental Prevention,Basic Guidelines,Action & ReportPlan

Safety Awareness And Accident Prevention

5.12.1 Work shifts, advantages and steps for planning

Planning Duty Roaster

5.13.1 Store- Maintenance and Housekeeping

5.13.2 Stock/Inventory Control

Stores And Stock Control

5.14.1 Purchasing and Stock Records: Purchasing, stages and types

Purchasing System

5.15.1 Elements of Design

5.15.2 Principles of Design

Interior Designing

Case Study I - Hotel Room Cleaning: Time Study and Analysis of Influential behaviours

Case Study II - Service Qualtiy based Analysis : Case of Housekeeping Attendants, Segara Village Hotel

Case Study