The Programme​

  • ​​​​​The Hotel-Accommodation Operations Course is a 6-months comprehensive program designed to equip participants with the necessary skills and knowledge for a successful career in the hospit​​​​​ality industry. The course is structured into three distinct phases: online learning, in-person practical training, and an internship at a luxury hotel.

Duration

  • 6-Months

Schedule​

  • Months 1: Online Learning
  • Month 2-3: In-Person Practical Training
  • Months 4-6: Internship

Phase 1: Online Learning (Months 1)

  • Objective:
  •       To build foundational knowledge and skills in Accommodation Operations through structured online modules.
  • LMS Access:
    • Platform: Participants will access the Learning Management System (LMS) for all online course content.
    • Content: The LMS will host recorded lectures, reading materials, quizzes, and additional resources.
    • Duration: Participants will work through the material at their own pace, within the schedule set for each week.
  • Weekly Webinars:
    • Frequency: Webinars will be conducted once a week.
    • Format: Live video sessions where participants can interact with instructors.
    • Purpose: The webinars will review course content, clarify doubts, and assess trainee progress.
    • Interaction: These sessions will include Q&A opportunities and interactive discussions to deepen understanding.
  • Assignments and Assessments:
    • Tasks: Weekly assignments will be given to reinforce the module content.
    • Exams: Periodic quizzes will be administered to evaluate participants' understanding of the material.
    • Feedback: Instructors will provide timely and constructive feedback on all assignments and assessments to help participants improve continuously.

Phase 2: In-Person Practical Training (Month 2-3)

  • Objective:
  •       To apply theoretical knowledge in practical scenarios and enhance soft skills essential for Accommodation Operations.
  1. Practical F&B Sessions:
    • Location: Practical sessions will be conducted at the academy's premises.
    • Activities: Participants will engage in hands-on practice covering Accommodation Operations tasks.
    • Duration: The practical sessions will be intensive and span the entire month, ensuring comprehensive skill development.
  2. Skills Training:
    • Focus Areas: Training will concentrate on communication skills, grooming standards, customer care, and behavioral development.
    • Methods: The training will be conducted through workshops, role-playing exercises, and simulations.
    • Outcome: Participants will develop a professional demeanor and improve their efficiency in service delivery.
  3. Assessment and Feedback:
    • Format: Practical evaluations will include assessments of participants' performance in role-playing scenarios and real-life simulations.
    • Purpose: These evaluations will measure participants' ability to apply their skills effectively in practical situations.
    • Review: Individual progress will be reviewed regularly, and personalized improvement plans will be developed to address any areas of weakness.

Phase 3: Internship (Months 4-6)

  • Objective:
  •       To gain real-world experience in a luxury hotel environment, applying skills learned in the previous phases.
  1. Internship Placement:
    • Location: Internships will be arranged in luxury hotels where participants can experience high-standard Accommodation Operation environments.
    • Role: Participants will be placed in various Accommodation Operation positions, tailored to their strengths and learning goals.
    • Duration: The internship will last for 3 months, providing ample time for in-depth learning and experience.
  2. On-the-Job Learning:
    • Tasks: Participants will take on daily responsibilities in line with industry standards, including guest interaction, service delivery, and teamwork.
    • Supervision: Each intern will be mentored by experienced hotel staff, who will guide them through their daily tasks and offer professional insights.
    • Experience: Interns will gain exposure to the operations of a luxury hotel's Accommodation Operations, learning to maintain the high standards expected in the industry.
  3. Internship Evaluation:
    • Feedback: Interns will receive regular feedback from their supervisors to help them improve and adapt to the demands of the job.
    • Reporting: Participants will be required to submit weekly or bi-weekly reports on their progress and experiences during the internship.
    • Final Assessment: At the end of the internship, a comprehensive evaluation will be conducted to assess the intern’s overall performance and readiness for a career in Accommodation Operations.

Conclusion

  • The Hotel-Accommodation Operations offers a structured and immersive learning experience, combining theoretical knowledge with practical application and real-world exposure. By the end of the program, participants will have acquired the skills and experience necessary to excel in the hospitality industry.