The Programme​

• The F&B Service Mastery course is a focused 4-week program designed for associates currently working in the Food & Beverage (F&B) service department. This course aims to refine participants' professional skills through a combination of immersive workshops, specialized modules, and expert-led webinars. By the end of the program, participants will have enhanced their ability to excel in the competitive hospitality industry.
  

Duration

• 4 Weeks
  

Schedule​

Phase 1: Professional Edge Workshop (3-Days)

Objective: To develop essential soft skills that are critical for professional success in the F&B industry.

• Communication:
  • Focus: Participants will master both verbal and non-verbal communication techniques, essential for effective guest interactions.
  • Activities: Interactive role-playing exercises and case studies will be used to simulate real-life scenarios, allowing participants to practice and refine their communication skills.
• Grooming and Deportment:
  • Focus: Participants will learn the standards of personal presentation and professional conduct expected in the hospitality industry.
  • Activities: Workshops will cover grooming techniques, proper attire, posture, and professional etiquette. Participants will receive feedback on their presentation and demeanor to ensure they meet industry standards.
• Fundamentals of Customer Care:
  • Focus: Understanding the core principles of delivering exceptional customer service and creating memorable guest experiences.
  • Activities: Participants will engage in discussions and simulations that emphasize empathy, active listening, and problem-solving in guest interactions.
• Time Management:
  • Focus: Developing strategies to manage time efficiently and maximize productivity in a fast-paced environment.
  • Activities: Time management exercises will include prioritization techniques, scheduling, and managing peak service times effectively.
• Behavioral Development:
  • Focus: Cultivating the attitudes and behaviors necessary for professional growth and success in the hospitality industry.
  • Activities: This segment will involve self-assessment exercises, goal setting, and workshops on maintaining a positive attitude, teamwork, and adaptability.

Phase 2: F&B Service Technicals (Day 4-Week 4)

Objective: To deepen technical knowledge and practical insights into specific aspects of F&B service.

• Module Selection:
  • Tailored Learning: Participants will select two specific modules from the F&B service curriculum based on their individual interests and career goals.
  • Delivery Format: Each module is delivered through detailed video lectures, allowing participants to learn at their own pace and convenience.
• Module Content:
  • In-Depth Coverage: The selected modules will provide comprehensive knowledge and practical insights into the chosen aspects of F&B service, such as advanced table service techniques, wine and beverage knowledge, or menu planning.
  • Learning Resources: Participants will have access to supplementary reading materials, case studies, and practical guides relevant to their selected modules.
• Weekly Webinars:
  • Expert Interaction: Weekly webinars will be conducted to review the module content, address any questions, and provide personalized feedback.
  • Assessment: During these webinars, participants will engage in discussions, receive personalized assessments, and gain valuable insights from industry experts.
  • Feedback: Constructive feedback will be provided to help participants enhance their skills and ensure they are on track to mastering the course content.

Conclusion

• The F&B Service Mastery course offers a structured and intensive approach to professional development in the hospitality industry. By combining essential soft skills with technical expertise, the course ensures that participants not only meet but exceed industry standards. Whether the goal is to sharpen existing skills or advance to the next level in their careers, this course provides the perfect platform for professional growth and success in the F&B service sector.